Privacy Policy

**Effective Date:** 9/14/2024

At Dora's Senior Living, we are committed to protecting the privacy and security of our website visitors and residents. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or use our services.

#### **Information We Collect**

We may collect the following types of information from you:

1. **Personal Information**
This includes your name, email address, phone number, mailing address, and any other information you provide when contacting us through forms or email.

2. **Health and Financial Information**
As part of the admissions process, we may collect health-related and financial information necessary to provide you or your loved one with appropriate care.

3. **Non-Personal Information**
We may automatically collect non-personal information, such as your IP address, browser type, and operating system, to help us improve our website.

#### **How We Use Your Information**

We use the information collected for the following purposes:

- To provide and improve our services
- To process admissions applications and assess care needs
- To communicate with you regarding your inquiries or service requests
- To comply with legal obligations or regulations
- To enhance user experience on our website

#### **Information Sharing and Disclosure**

We do not sell or rent your personal information to third parties. We may share your information with trusted partners only when necessary for the delivery of services or to comply with legal requirements, including:

- Health care professionals involved in your care
- Third-party service providers, such as payment processors
- Legal and regulatory authorities when required by law

#### **Data Security**

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. However, no online transmission or storage system is completely secure, and we cannot guarantee the absolute security of your information.

#### **Cookies**

We may use cookies to enhance your browsing experience and improve our website’s functionality. Cookies are small data files stored on your device that allow us to recognize your browser and remember certain information.

You may choose to disable cookies in your browser settings; however, doing so may affect the functionality of our website.

#### **Your Rights**

You have the right to:

- Access, update, or correct your personal information
- Request the deletion of your personal information, subject to legal obligations
- Opt-out of receiving communications from us
- Withdraw your consent for data processing where applicable

To exercise these rights, please contact us at info@dorasseniorliving.com.

#### **Changes to This Privacy Policy**

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this policy periodically.

#### **Contact Us**

If you have any questions or concerns about our Privacy Policy, please contact us:

**Dora's Senior Living**
1244 East Blvd, Charlotte, NC 28203
**Phone:** 571-221-5748
**Email:** info@dorasseniorliving.com